SHIPPING POLICY

We ship from our warehouses located at US, UK and/or directly from our supplier. Delivery times might be different according to your country and product availability.

How much does shipping cost?

We offer FREE Worldwide Shipping. Some products may be excluded eventually from the FREE Shipping promotion. If free shipping does not apply, shipping cost will depend on the product weight, package dimensions and country of destination.

Worldwide Shipping

How long does shipping take?

North America
United States 15-20 days
Canada 15-35 days
Mexico 20-40 days
South America
Brazil & Chile 20-35 days
Colombia 20-40 days
Rest of South America 30-50 days
Europe
Spain, France & Netherlands 15-20 days
Portugal & United Kingdom 20-35 days
Switzerland 15-30 days
Rest of Europe 20-45 days
Central America 30-60 days
Asia
Russian Federation 15-20 days
Japan 15-20 days
South Korea 15-20 days
Phillipines 30-50 days
Singapore 15-35 days
Malaysia 20-35 days
Rest of Asia 20-35 days
Africa 30-60 days
Oceania 15-30 days

Factors such as delayed logistics and customs clearings may have an impact on the delivery time. 

Shipping might take longer on special dates like Christmas or Black Friday.

Some products may be shipped and/or arrive separately according to product availability at our warehouses.

 

When will my order be shipped?

Once your order is placed we'll verify your shipping details are correct. If we see something is missing we'll contact you by email asking for the missing information. Please be kind enough to respond to the email that we are sending, otherwise, your order will be cancelled. We cannot guarantee the arrival of your order if the shipping information is incomplete. The fulfillment process takes between 3-6 business days. Once your order is fulfilled you'll receive a notice with your tracking number.

Customs

Our company is not responsible for any charges made buy your country's customs agency (if applies). Before placing the order please make sure you understand how customs in your country works. Depending on the product, we will be shipping from US, UK or China.

When you place an order you agree you understand how customs in your country works, and any law related to the product you are buying. 

 

ORDERS

I've ordered more than one product but I've received only one. Where are my other products?

If you order more than one product, you might be receiving them separately. If that's the case you'll receive a notice by email once the order is confirmed so you know how many shipments to expect, and you'll receive a notice once we ship each product with the corresponding tracking number. 

Why didn't I receive any order confirmation?

We recommend you check your SPAM folder. If your email is not there, please check the email you entered is correct. 

If you believe you may have entered your email wrong please contact us and we will fix it for you.

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